سياسة الاسترداد

Our Return Standard Fragrance is a personal item, and we want you to be completely satisfied. However, due to strict health, safety, and hygiene regulations regarding cosmetics and perfumes, we have specific guidelines for returns.

Eligibility for Returns

• You have 7 days from the date of delivery to request a return.

• The perfume must be completely unused, unopened, and in its original sealed packaging (the protective cellophane wrap must be fully intact).

• We cannot accept returns on bottles that have been sprayed or opened under any circumstances.

Return Delivery Fee

• A standard return delivery fee of 30 AED applies to all eligible change-of-mind returns. This amount will be deducted from your total refund amount (or paid directly upon pickup by our courier service).

Damaged or Incorrect Items If you receive a broken bottle, a defective pump, or the wrong fragrance, please contact us within 48 hours of delivery. Include a clear photo of the damage and your order number. We will arrange a free replacement immediately, and no return shipping fee will apply.

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5–7 business days (minus the 30 AED return fee). For Cash on Delivery (COD) orders, refunds will be issued as store credit.